Refund policy
Returns & Exchanges
Niche Nouveau Co offers customized décor, gifts, keepsakes, favors, and announcements for those seeking to make a lasting impression. Enjoy the assurance of our Proofing option, which allows you to review your orders before they are processed – though please bear in mind slight variations in color, placement, and patterns are natural due to the handmade nature. With no refunds or exchanges accepted, we stand behind our products and are always here to help.
Damages
Our products are designed and delivered with the highest quality standards and a satisfaction guarantee. Should any issues arise on delivery, we require proof of any damages and will promptly determine a resolution.
Exceptions / Non-returnable items
For health and sanitary reasons, certain items are excluded and cannot be returned or exchanged:
- Customized items (any item(s) created per customer's request), regardless of item type
- Robes
- Sunglasses
- Swimwear
- Hats/Headwear
- Drinkware
- Acrylic Designs
- Beauty care products
- Items visibly worn
- Gift Cards
- Items marked FINAL SALE
- Gifts or promotional items
- Discounted, sale, and/or clearance items
Address Information and Delivery
Ensure your address information is accurate when ordering. Incorrect address information may result in packages being returned and additional fees being assessed.
Contact Us
Our customer service team is dedicated to providing responsive, efficient service. Rest assured that any questions, concerns, or comments will be answered within 24-48 hours. You may reach us at Hello@NicheNouveauCo.com.
By using, or purchasing from Niche Nouveau Co, you agree to the full return policy above